{"id":32161,"date":"2026-03-16T08:34:31","date_gmt":"2026-03-16T07:34:31","guid":{"rendered":"https:\/\/impactup.com\/poste\/chargee-de-clientele\/"},"modified":"2026-04-06T01:00:13","modified_gmt":"2026-04-05T23:00:13","slug":"chargee-de-clientele","status":"publish","type":"job_listing","link":"https:\/\/impactup.com\/en\/poste\/chargee-de-clientele\/","title":{"rendered":"Charg\u00e9(e) de client\u00e8le"},"content":{"rendered":"<p><strong>Entreprise<\/strong><\/p>\n<p>Notre soci\u00e9t\u00e9 est sp\u00e9cialis\u00e9e depuis pr\u00e8s de 20 ans dans la conception, la distribution et la gestion de solutions d\u2019assurance.<\/p>\n<p>Pionniers dans la digitalisation des services, nous avons tr\u00e8s t\u00f4t int\u00e9gr\u00e9 les nouvelles technologies pour offrir une exp\u00e9rience fluide et personnalis\u00e9e \u00e0 nos clients finaux et distributeurs..<\/p>\n<p>Pour poursuivre notre d\u00e9veloppement en France, nous recrutons<\/p>\n<p style=\"text-align:center\"><strong>Un(e) Charg\u00e9(e) de client\u00e8le <\/strong><\/p>\n<p><strong>Vos missions :<\/strong> <\/p>\n<p>Au sein de l\u2019\u00e9quipe IARD et sous la responsabilit\u00e9 du Responsable du service Relation Clients, vous assurez les missions suivantes :\u00a0<\/p>\n<ul>\n<li>\n<p>Analyse des besoins clients par t\u00e9l\u00e9phone (appels entrants et sortants) afin de proposer les garanties les mieux adapt\u00e9es.<\/p>\n<\/li>\n<li>\n<p>\u00c9laboration des devis, gestion des souscriptions, renouvellements et optimisation des contrats en portefeuille.<\/p>\n<\/li>\n<li>\n<p>Contribution aux campagnes commerciales et actions de fid\u00e9lisation clients.<\/p>\n<\/li>\n<li>\n<p>Traitement et suivi des flux documentaires (avenants, attestations, mise \u00e0 jour des dossiers clients).<\/p>\n<\/li>\n<li>\n<p>Gestion des modifications contractuelles et contr\u00f4le de la conformit\u00e9 des dossiers.<\/p>\n<\/li>\n<li>\n<p>Accompagnement des clients dans l&#39;utilisation de leurs espaces en ligne et prise en charge des dossiers complexes n\u00e9cessitant une escalade.<\/p>\n<\/li>\n<li>\n<p>Engagement dans l&#39;atteinte des objectifs de qualit\u00e9 et de satisfaction client, individuels et collectifs.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Vous \u00eates\u00a0:<\/strong><\/p>\n<p>De formation commerciale ou assurantielle (minium bac&#43;2), vous justifiez d\u2019une premi\u00e8re exp\u00e9rience r\u00e9ussie dans le domaine de l\u2019assurance id\u00e9alement en environnement IARD.<\/p>\n<ul>\n<li>\n<p>Vous ma\u00eetrisez les fondamentaux du droit et des m\u00e9canismes d\u2019assurance, et savez pr\u00e9senter une offre commerciale adapt\u00e9e aux besoins de vos interlocuteurs.<\/p>\n<\/li>\n<li>\n<p>Votre relationnel, votre adaptabilit\u00e9 et votre orientation r\u00e9sultats font de vous un(e) partenaire de confiance pour vos clients et collaborateurs.<\/p>\n<\/li>\n<li>\n<p>Engag\u00e9(e), curieux(se) et motiv\u00e9(e) par le d\u00e9veloppement commercial, vous souhaitez \u00e9voluer dans un environnement dynamique o\u00f9 la satisfaction client et la performance collective sont au c\u0153ur des priorit\u00e9s.<\/p>\n<\/li>\n<li>\n<p>Vous disposez d\u2019un bon sens de la communication et savez conduire un \u00e9change t\u00e9l\u00e9phonique de mani\u00e8re claire et efficace.<\/p>\n<\/li>\n<li>\n<p>Vous g\u00e9rez avec aisance les outils informatiques.<\/p>\n<p><strong>Ce que nous offrons\u00a0:<\/strong><\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 Des missions vari\u00e9es au c\u0153ur de la relation client\/partenaires, avec un r\u00e9el impact sur la qualit\u00e9 du service rendu.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 Une culture d\u2019entreprise fond\u00e9e sur la proximit\u00e9, l\u2019autonomie et le professionnalisme.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 Un CDI \u00e0 temps plein (37h), \u00e0 pourvoir d\u00e8s que possible.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 Un environnement de travail agr\u00e9able et convivial, une \u00e9quipe soud\u00e9e, une r\u00e9mun\u00e9ration attractive 35-40K\u20ac &#43; Participation, Tickets restaurant, 2 jours de t\u00e9l\u00e9travail.<\/p>\n<\/li>\n<\/ul>\n<p>Poste bas\u00e9 \u00e0 Paris.<\/p>\n<p>Recrutement confi\u00e9 au cabinet Impactup, sp\u00e9cialiste des fonctions commerciales et marketing.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"75000 Paris, 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